At Remarkable Gifts LLC (UGEARS Canada), we stand behind each and every one of our models and ensure your purchase with our 30-days guarantee return policy. If you are not completely satisfied with your item, simply return it for a full return/refund.

Items can be returned within 30 days after the date of a purchase either for a full refund of an original purchase of an item or an exchange for a product of an equal value.

Items returned after 30 days from the date of an original receipt are not eligible for a refund/ exchange.

Shipping and handling costs are not included in the refund amounts.

Only the unused items in the original unopened package are eligible for return.

All returns must include the original receipt or a proof of purchase.

PACKAGE YOUR RETURN

Please, package your return purchased item along with all original accompanying materials that were shipped with the item into a securely sealed shipping box. Mail all return items along with receipts/proof of purchase to:

Remarkable Gifts LLC, 3100 Caravelle Dr, Mississauga, Ontario, L4V 1K9 Canada.

RETURN PROCESS

We will inspect your returned item and make a decision about return/refund eligibility within 2-4 business days.

Once an item is accepted for return, Remarkable Gifts LLC will issue a full refund, exchange, or credit within 10-20 business days.

Once an order return processing started, it can be cancelled within 1 business day from the date of initial processing. After that time, an order can not be cancelled. However, it still may be returned within a 30-day return period for refund, credit, or exchange.

Please, keep in mind that Remarkable Gifts LLC is not responsible for the loss/damage of shipped items during the return process.

In case you receive a damaged or a wrong product, we cover the return shipping fees.

At Remarkable Gifts LLC we are constantly reinventing and reimagining our models. If you have feedback you would like to share with us, please contact us info@ugears-models.ca and share your thoughts! We appreciate your suggestions and are grateful for feedback. Your opinion matters when we are reviewing our existing models and are in a process of developing new ones.

REFUNDS (IF APPLICABLE)

We will notify you when we receive your returned item. Please allow 2-4 business days as we inspect returned an item and make a decision whether or not an item is eligible for a full refund/replacement.

Upon approval you refund will be issued and reimbursed to the original method of payment. Refunds and exchanges do not include packaging or shipping costs.

DELAYED/MISSING REFUNDS (IF APPLICABLE)

If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional time for your refund to reflect on your account. There is often a processing delay before refunds are posted.

If you are still not able to locate your refund after completing the steps above, please contact us at info@ugears-models.ca.

SALE ITEMS

Only regular priced items are eligible for replacement/refund.

EXCHANGES (IF APPLICABLE)

The only items eligible for replacement/refund are the ones that were received defective or damaged.

If you need to exchange a defective/damaged item, contact us via the e-mail: info@ugears-models.ca

We review your claim and notify you whether or not your item is eligible for replacement. You then should mail your item back to us along with an original receipt/proof of purchase to:

Remarkable Gifts LLC, 3100 Caravelle Dr, Mississauga, Ontario, L4V 1K9 Canada.